Frequently Asked Questions
Everything you need to know about shopping with Belro.
What are your standard shipping times?
We typically process orders within 1-2 business days. Standard shipping usually takes between 3 to 7 business days depending on your location.
What is your return policy?
We offer a 30-day return policy for all unused and unopened items. Simply contact our support team to initiate a return and receive a prepaid shipping label.
Which payment methods do you accept?
Belro accepts all major credit cards including Visa, Mastercard, and American Express, as well as digital payment options like PayPal, Apple Pay, and Google Pay.
How can I track my order?
Once your order ships, you will receive a confirmation email containing a tracking number and a link to monitor your package's progress in real-time.
Do you offer international shipping?
Yes, we ship to over 50 countries worldwide. Please note that international shipping rates and delivery times vary based on the destination.
How do I contact customer support?
Our dedicated support team is available 24/7 via email at [email protected] or through our live chat feature on the website.